Not only were they able to use its existing technology, but they were also able to use associates for multiple purposes. Home Depot saw an increase in efficiency due to the dual nature of the wireless system. It can be deployed on a variety of JVM (Java virtual machine)-enabled wireless devices, including Symbol 17 series handhelds and wireless-enabled cash registers such as Wincor Nixdorf's Beetle/Mobile POS units. The 360Store Unleashed application is 360Commerce's response to retailers who have expressed the need to reduce checkout lines during peak times and bring POS functionality to customers regardless of space limitations. According to Home Depot, an added bonus was being able to provide this service without replacing existing technology. This added step dramatically reduced the amount of time customers spent in line. Using Unleashed, employees equipped with a wireless mobile device can scan customer purchases while they wait in line and then suspend the transaction for retrieval and completion at the register. In a move to better serve customers and provide a more pleasant shopping experience, Home Depot rolled out 360Commerce's (Austin, TX) Unleashed application, which the retailer calls the "rapid register." The rollout was to all of the Home Depot's 1,350 stores and occurred over the course of only a couple of months. This caused customer frustration and some abandoned shopping carts. Around gift-giving holidays or at the first sign of warm weather, Home Depot customers could expect long lines at the checkout. Home Depot's (Atlanta) do-it-yourself business came with a price - long lines. Integrated Solutions For Retailers, August 2002
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